Privacy policy

What we collect

• Account: your name, email address, optional phone number and password (stored only as a secure hash).
• Supplier profile: business name, description, city, address, business phone, WhatsApp number, email, website, logo and cover photo. These details are shown publicly on your supplier page, except your account email and phone.
• Products: names, descriptions, prices, units, MOQ, stock and photos.
• Chats: messages, photos and price quotes between a buyer and a supplier.
• Activity: when someone opens a supplier’s WhatsApp link (counted, never the message), reports you submit, and technical logs such as IP address for security and rate limiting.
• App notifications: if you allow them, a push token for your phone.

Why we use it

• To run the marketplace: show listings, deliver chats, send account emails and chat alerts.
• To keep Wholo safe: review suppliers and products, handle reports, prevent spam and abuse.
• To show suppliers simple statistics, such as how many new chats they received.

We do not sell your personal information.

Who can see what

• Buyers and suppliers never see each other’s account email or phone number through chat.
• A chat is visible only to its buyer and supplier. The Wholo team opens a chat only when it is reported, and each view is recorded.
• We use service providers to run Wholo, such as hosting, email delivery, live chat delivery (Pusher) and app notifications (Expo). They process data only to provide those services. Live chat delivery carries message ids only, not message text.

Cookies

We use essential cookies to keep you logged in and to protect forms. We do not use advertising cookies.

Keeping and deleting data

We keep your information while your account is open. You can delete your account from Settings. Some records, such as moderation decisions and reports, may be kept to protect other users. To ask for a copy or correction of your data, contact us.

Contact

Questions about privacy: support@wholo.pk.